Learn more about the Core Benchmarks Report
Published in 2017
July 05, 2017
- Of the companies surveyed manufacturing companies have the most efficient operations with lower costs and higher units processed than the retailers and wholesale/distributors.
- In general a lot of companies are doing eComm fulfillment themselves as opposed to using 3PLs. When a company combines in-house operations with use of 3PLs the speed to market is faster.
- 91% of companies use both a forward area and reserve locations to pick units.
- 78% of companies reported they use manual packing, one order at a time which processes fewer units per hour than the automated packing option.
- 65% of companies sort their packages according to carrier ex: UPS or FedEx.
May 30, 2017
Learn more about the E-Commerce Costs and Best Practices Report
January 07, 2017
Learn wny every company needs a supply chain strategy, the components of a successful strategy, and how it is managed. Follow along with the advanced solutions workshop in this detail report.
Published in 2016
December 29, 2016
Learn more about the DC, FC and DC/FC Metrics Survey Report
December 20, 2016
Customer service levels and cost to serve are the two critical measures for a supply chain network. A large variety of distribution network options exist in today’s customer driven environment. A one size fits all approach is not likely to succeed. Networks involving an eCommerce component are inherently more difficult to evaluate. Global networks inject a much higher degree of risk to the network design and therefore must be more flexible and scalable.
November 28, 2016
The Digital Transformation of retail, logistics, store fulfillment, personalization, and customer demand for speed and selection are transforming the world of Warehouse Management Systems (WMS) and Warehouse Control & Execution Systems (WCS-WES). These challenges are expanding the requirements of supply chain execution systems and driving new features within virtually all supply chain applications. This presentation highlights the transformative impact of the growing Digital Trends on the supply chain and how Supply Chain is being positioned to play a critical role in driving profitable growth in the coming years.
January 25, 2016
Follow along with the results from an in-depth review of e-commerce supply chains from the Tompkins Supply Chain Consortium
January 14, 2016
In today's rapidly-evolving, customer-centric environment knowing what technology is needed can be challenging for supply chain leaders; justifying the expense even more so. Expectations that have been in place for many years are becoming obsolete and are being replaced by a new level of demands on cost, service, and quality. To meet the challenges of these new needs while remaining ready for the unknown demands of tomorrow, supply chain leaders must implement solutions that balance automation, flexibility, and scalability. What is driving your needs to invest in DC/FC automation and what is inhibiting your company from taking action?
January 12, 2016
Learn more about developing operations strategies for your organization. This report covers the what, why and how - starting with what an operations strategy is and what it isn't. Learn how you can develop the right operations strategy, how to manage it to achievement, as well as three steps to developing the right operations strategy.
Leadership Forum Presentations
January 05, 2016
Follow along with this presentation from the Tompkins 2015 Supply Chain Leadership Forum on developing a China strategy for your organization. Learn how the field of globalization has transformed over the last few years and how the top players in the world have used this to their advantage.
Published in 2015
Leadership Forum Presentations
December 17, 2015
Follow along with this presentation from the Tompkins 2015 Supply Chain Leadership Forum on operations for people with disabilites and how non-profit organizations can help apply commercial strategies to maximize improvements.
December 01, 2015
Follow along with this presentation on leadership in supply chain sustainability. Discover secrets to improving your performace and follow along with action steps to increase your impact.
November 17, 2015
Learn more about developing operations strategies the right way from this presentation delivered at the 2015 Tompkins Supply Chain Leadership Forum. Topics include: Defining what an operations strategy is, developing the right operations strategy, managing a strategy to achievement, three steps to developing the right operations strategy, and more.
November 11, 2015
Learn more about the ever evolving field of crossborder ecommerce. This report covers topic areas that include china crossborder size, drivers of crossborder ecommerce, delivery times, logistic models, crossborder ecommerce pilot cities, customs declaration - direct mail, customs declaration - bonded, service providers, and more.
November 05, 2015
Walk through this case study with us to learn about a successful implementation of omnichannel distribution centers.
October 30, 2015
Learn more about how to identify opportunities to enhance your corporate profits using case studies by ICC Logistics. Includes emphasis on invoice audits, benchmarking and target pricing, contract negotiations, logistics education as well as thinking outside the box.
October 28, 2015
Are you leveraging everything to propel your business to the next level with your network design? Follow along with this presentation on network design the right way. This was originally presented by John Spain and Dale Pickett at the 2015 Tompkins Supply Chain Leadership Forum.
October 19, 2015
Follow along with the presentation from the 2015 Supply Chain Leadership Froum on How Supply Chain Excellence Creates Economic Value presented by Jim Tompkins and Bruce Tompkins.
May 15, 2015
The primary purpose of a supply chain network design is to assess company policies and programs and to meet targets to accomplish long‐term strategic objectives.Most business units or functional areas within a company are impacted by a network design project.
April 28, 2015
This Paper addresses the Program Management Office (PMO) at the Chief Supply Chain Officer (CSCO) level. How it is best organized, staffed, operated, and value-based. It describes leading practices and provides guidelines for supply chain leaders seeking transformative improvements in their operations.
April 24, 2015
There needs to be an operations strategy when designing a supply chain network. There are many things involved in designing a well oiled, effective, and profitable supply chain. A business must understand what functionalities and performance is expected from the network design.
March 02, 2015
Dimensional Weight pricing for parcel has been activated for a couple of months now and the realities are setting in for those impacted by it. This white paper addresses some thoughts about what companies can do to combat dimensional weight pricing now that it is here.
February 18, 2015
Sales promotions have grown to become a very important component of companies overall strategy. They impact the top line, bottom line, brand recognition, customer satisfaction and the supply chain of every company. Learn more about what companies are doing with sales promotions and how their supply chains are being used to support promotional activity.
Published in 2014
December 30, 2014
Many material handling systems used today are beginning to show their age. What were once considered brand new systems are now deteriorating and fighting to stay current. In a recent survey to retailers, manufacturers, wholesalers, and third‐party logistics (3PL) firms, Tompkins Supply Chain Consortium posed the question to find out if this assumption is valid.
December 22, 2014
Discover the ins-and-outs of supply chain assessments and benchmarking in this new report. Learn how they work, what the benefits are, and how you can apply these practices to your organization.
December 04, 2014
Do you have a plan in place for rewarding and recognizing your supply chain partners? Dig deeper and find out what others are doing in this results-driven report.
November 07, 2014
Optimizing distribution operations in today’s customer-centric environment can be challenging for supply chain leaders. Expectations that have been in place for many years are becoming obsolete and are being replaced by a new level of demands for cost, service, and quality. To meet the challenges of these new demands, supply chain leaders must innovate and implement solutions that push performance boundaries. How are you meeting the challenges placed on your company’s distribution operations?
August 12, 2014
Discover the greatest short-term and long-term supply chain challenges facing today’s executives. How do they compare to the challenges of your supply chain?
September 30, 2014
Learn how the market trends are driving the supply chain trends. Where are new ideas and innovations coming from? Are you thinking "outside the box"?
July 30, 2014
This survey-based report explores how companies are preparing for—as well as recovering from—today’s biggest supply chain risks.
July 02, 2014
Today's companies are facing an important issue: how can they capture and measure the right sustainability metrics? This survey-based report by Tompkins Supply Chain Consortium shares data on how companies are reporting and measuring this important topic.
June 27, 2014
What are the issues surrounding final delivery in today's consumer-driven marketplace? Consumers want products delivered when and where they want them, and the concept of 'get local' is the best way to meet their demands. In order to get a handle on your company's final delivery capabilities, Tompkins Supply Chain Consortium developed and executed a survey for industry executives on the subject. This report, based on the recent survey conducted by the Consortium, helps to clarify what companies are doing (and not doing) in regard to final delivery for the end consumer.
March 04, 2014
Take a closer look at some of the biggest issues in transportation from 2013, and also learn the five new issues we can expect to see this year. This Tompkins Supply Chain Consortium report uncovers the most talked about transportation trends and what shippers need to know to be successful in 2014.
February 12, 2014
The Supplier Scorecard: Innovation Report provides a better understanding of how companies utilize innovation in their supplier scorecards. Specific questions have been developed to collect information such as how companies measure innovation, work with suppliers on improving innovation, and award business based on innovation.
January 06, 2014
Organization design is the process of crafting or reshaping an organization’s structure (including its processes, methods, and skills) to facilitate the workflow that enables the organization’s mission. The goal is an integrated system of processes, people, information, and practices designed to achieve a set of objectives consistently, repeatedly, and completely. Organization follows strategy. Change management is the process of managing transition through a set of methods and tools to bring people along with the change in the organization, thus gaining their commitment and support. Change and evolution are continuous and necessary in today’s business environment. Generally, change negatively impacts productivity. Therefore, managing the transition from one state to another is critical to minimizing inherent risks.
Published in 2013
Supply Chain Talent Reports
October 17, 2013
The Spotlight on Third-Party Logistics (3PL) is part of a series of targeted breakout reports from Tompkins Supply Chain Consortium’s July 2013 Supply Chain Talent Report. The information presented is based on supply chain talent data from 24 3PL respondents. Additional supply chain talent industry breakout reports are available, including distributors / wholesalers, industrial manufacturing, retail, and consumer packaged goods.
October 10, 2013
The Spotlight on Consumer Packaged Goods (CPG) Manufacturers is part of a series of breakout reports from Tompkins Supply Chain Consortium’s July 2013 Supply Chain Talent Report. The information presented is based on supply chain talent data from 42 CPG respondents. Additional supply chain talent industry breakout reports include third-party logistics providers (3PLs), retail, industrial manufacturing, and distributors / wholesalers.
September 20, 2013
The Spotlight on Distributors / Wholesalers Report is part of a series of breakout reports from Tompkins Supply Chain Consortium’s July 2013 Supply Chain Talent Report. The information presented is based on supply chain talent data from 24 distributor / wholesaler respondents. Additional supply chain talent industry breakout reports include third-party logistics providers (3PLs), retail, industrial manufacturing, and consumer packaged goods.
August 07, 2013
The Spotlight on Retail Report is part of a series of breakout reports from Tompkins Supply Chain Consortium’s July 2013 Supply Chain Talent Report. The information presented is based on supply chain talent data from 36 retail respondents. Stay tuned for additional supply chain talent industry breakout reports, including third-party logistics providers (3PLs), distributors, industrial manufacturing, and consumer packaged goods.
August 07, 2013
The Spotlight on Industrial Manufacturing Report is part of a series of targeted breakout reports from Tompkins Supply Chain Consortium’s July 2013 Supply Chain Talent Report. The information presented is based on supply chain talent data from 44 industrial manufacturing respondents. Stay tuned for additional supply chain talent industry breakout reports, including third-party logistics providers (3PL), distributors, retail, and consumer packaged goods.
December 04, 2013
Lean concepts drive improvements in a number of operational areas of the supply chain. These improvements include: Improved labor and personnel productivity, Reduced supply chain costs, Improved customer service, Better quality, Improved employee morale and involvement, Employee and other stakeholder engagement.
December 04, 2013
Supply chains were historically considered complete once the delivery was made to the retailer’s distribution center (DC). That has now been extended to the customer’s retail location—to the shelf. This is a change from store shipments based on historical forecasts, which were not accurate predictors of future sales.
November 01, 2013
Today’s network design process has come a long way in a short time. Changes in the process have surfaced due in part to the complexity of companies’ supply chain networks. Technology that was recently adequate to evaluate a network is no longer considered appropriate. This report discusses: The state of supply chain network design, Importance of network design to your supply chain, When to use network design, Evolution of network design as an ongoing process.
July 12, 2013
Talent has emerged as a trending hot topic in the supply chain industry. The Supply Chain Talent Report places a spotlight on the supply chain workforce, including both its advancements and challenges. Based on a survey of this topic, the report shares insight from nearly 200 survey respondents.
June 26, 2013
The topic of reshoring has sparked heated debate and conflicting points of view regarding whether it is real or imagined. Experts on one side of the debate point to case studies of manufacturing jobs brought back to the U.S. by major companies. On the other side of the debate are those that argue that manufacturing jobs are moving away from the U.S. faster than jobs are coming back. The Tompkins Supply Chain Consortium conducted research and a survey to get a sense of these arguments and provide a summary in this report.
March 26, 2013
The art of distribution center (DC) design continues to evolve within the changing business environment. As business experiences the velocity of change, DC design must become more dynamic. This paper discusses the business realities that drive DC design today. It examines how sensitivity analysis, modeling, and scenario planning can provide new design insights for the DC. In particular, it focuses on how such changes affect material handling equipment design and IT architecture within the warehouse.
January 21, 2013
Third-party logistics providers (3PLs) want and need stronger relationships with their customers in order to be successful and grow their businesses. As with any service enterprise, they are dependent on their customers’ satisfaction. But when working with 3PLs, most companies seek higher levels of customer satisfaction in the form of improved operating performance. The expectations from customers are as high as ever. Shippers expect year-over-year innovations that go beyond achieving the contractual key performance indicators (KPI). This is occurring at a time when companies are generally holding 3PLs at arm’s length from a relationship and communication perspective. The levels of collaboration that are required for both companies to succeed are often lacking. In order to build stronger relationships, 3PLs need to improve customer satisfaction and loyalty.
October 08, 2013
The Core Benchmarks: Planning report places a focus on how industry leaders achieve the results for which they plan. The data derives from a large number of respondents across many industries: Retail, Consumer products manufacturing, Industrial / Commercial manufacturing, Third-party logistics providers (3PLs), Wholesalers / Distributors.
July 17, 2013
The Distribution Customer Satisfaction Core Benchmarks report was created from data collected from a survey of the same title. The data came from a large number of respondents across many industries including: Apparel and Footwear, Department and Discount Stores, Electronics, Food and Beverage, Home Products, Industrial Commercial Manufacturers, Personal Care, and Pharmaceutical. Manufacturers, retailers, distributors, industrial/commercial manufacturers and third-party logistics providers (3PLs) are represented in the report.
June 24, 2013
The Finished Goods Inventory Management Report is based on a high number of responses from the 2013 survey on this topic. The popularity of the survey indicates how relevant and important finished goods inventory knowledge is to all industries and market segments, particularly amid today’s lingering financial conditions. Goals of this report include: How companies organize to manage finished goods inventory; Who has responsibility for finished goods inventory; How finished goods inventory targets are set and by whom; What performance metrics are used; How finished goods inventory and customer service were impacted in 2012; What potential improvements are being considered; and What specific practices are used for finished goods inventory management.
May 29, 2013
This report offers valuable insight into today’s shipping and transportation industry. The data on the following pages represent survey responses across several industries including: Apparel and Footwear, Department and Discount Stores, Electronics, Food and Beverage, Home Products, Industrial Commercial Manufacturers, Personal Care, and Pharmaceutical
April 25, 2013
The Biggest Challenges for Today’s Supply Chains Report shines a bright light on the most significant short-term and long-term challenges that executives face today. To provide this insight, the report breaks responses down into the following categories: Private Equity (PE) Firms, 3PLs, Wholesaler/distributors, Retailers and Manufacturers.
January 20, 2013
The Distribution Operations Core Benchmark Report uses data collected from a Supply Chain Consortium hot topic survey. Manufacturers, retailers, distributors and 3PLs are represented in the data. The report contains a large number of respondents across the following industries : Apparel and Footwear, Department and Discount Stores, Electronics, Food and Beverage, Home Products, Industrial Commercial Manufacturers, Personal Care and Pharmaceutical.
May 28, 2013
There are many different options to choose when analyzing the latest and greatest in supply chain technology. The proliferation of cloud services has made functionality, which was once strictly the realm of the Fortune 100, available to even the smallest of companies. Similarly, the never-ending pursuit of both lower costs and new customers has led to global supply chain complexities that add to the growing need for software, services, and equipment. But the bigger picture issues - the things spearheading the need or change - are more accurately described as supply chain philosophy more so than actual technologies.
Published in 2012
November 30, 2012
Global Trade Risk Management (GTRM) is a growing concern for companies that have expanded and diversified their supply chains into new and more distant shores. The rapid increase in global sourcing has not been met with a similar escalation in risk-mitigating best practices. Overall, it is not a high enough priority on many corporate agendas, and others don’t know where to start.
November 05, 2012
Learn more about the Global Trade Management Report
August 09, 2012
Learn more about the Outsourced Distribution: Emerging Trends and Performance Satisfaction Report
June 25, 2012
Learn more about the Supply Chain Metrics Report
May 16, 2012
Learn more about the China Supply Chain Perspective Report
February 27, 2012
Learn more about the Finished Goods Inventory Report
April 10, 2012
Learn more about the Cycle Counting Report
December 20, 2012
Commodity costs can be a significant part of the overall price of manufactured products, which makes them very significant to many companies’ cost structures. These costs can add up, whether they come from steel used in a product, the fuel used to transport products and raw materials from the manufacturer to the end consumer, or other means. A great deal of time and energy is spent in the management of commodities because of their importance in the total cost of a product. Often commodity costs are difficult to control by an individual company, creating frustration when costs are high and very volatile.
October 30, 2012
This report focuses on distribution center (DC) automation trends that were revealed from an analysis of Tompkins Supply Chain Consortium’s benchmarking database. Findings include: Material handling solution usage, Savings/benefits from automation equipment, Capital expenditures for automation equipment, Automation control system integration with Warehouse Management Systems (WMS), Degree of automation employed, Use of sorters in distribution operations, Picking method comparisons, Technology investment decisions. Most trends surfaced by comparing the 2009-2012 data with the previous three years of information. Overall, the Consortium found that material handling and storage automation has seen more usage compared to previous years, in spite of challenging economic times. And companies still view DC automation as one of the best ways to improve labor productivity and accuracy.
August 06, 2012
Learn more about the Selecting A Logistics Service Provider: It's Not One Size Fits All Report
Published in 2011
October 10, 2011
Learn more about the Network Design Practices Report
October 17, 2011
Learn more about the Supply Chain Practices Report
November 09, 2011
Learn more about the Leading Procurement Practices Report
September 28, 2011
Learn more about the Peak Season Strategies and Trends Report
August 26, 2011
Learn more about the Tax-Effective Supply Chain Management
January 20, 2011
Learn more about the International Shipping and Incoterms Report
May 31, 2011
Learn more about the Fuel Costs Report
January 25, 2011
Learn more about the Core Benchmarks Report
July 21, 2011
Learn more about the Financial Metrics Report
June 15, 2011
Learn more about the Domestic Transportation Report
Published in 2010
April 15, 2010
Learn more about the Waste and Recycling Sustainability Report
March 05, 2010
Learn more about the Retail Peak Season Report
January 11, 2010
Learn more about the Facility Sustainability Report
March 24, 2010
Learn more about the International Transportation Report
December 17, 2010
Learn more about the Uncertainty is Certain Report
June 16, 2010
Learn more about the Domestic Transportation Report
June 03, 2010
Learn more about the Supply Chain Organization Report
May 06, 2010
Learn more about the Supplier Relationships Report
March 18, 2010
Learn more about the Sales, Inventory and Operations Planning Report
Published in 2009
December 15, 2009
Learn more about the Transportation Sustainability Report
October 30, 2009
Learn more about the Service Supply Chain Report
May 22, 2009
In July 2008 the American Trucking Association (ATA) proposed seven modifications to existing weights and lengths laws that they would like to see included in the 2009 renewal of the National Highway Bill - the primary piece of legislation that determines where and how money collected from the federal fuel tax is spent.
September 17, 2009
In December 2007, Packaging Digest and the Sustainable Packaging Coalition (SPC) released the results of a joint survey that looks at the state of sustainability and packaging. According to an article by Packaging Digest, the survey shows that sustainability is a hot button for the industry, and its impact is likely to grow in coming years.
September 10, 2009
If there is a question that the Supply Chain Consortium receives over and over again, it is: How do you measure that? This perpetual question has been directed toward the measurement of all supply chain processes, including procurement.In this report, the key points of focus include: What measures are used for procurement? Who measures procurement processes? And, what do these metrics suggest about the procurement processes?
August 06, 2009
The Supply Chain Core Benchmarks Report was born from the realization that in each area of the supply chain there are a limited number of critically important measures of success. These measures of success get to the core performance of companies’ supply chains, and hence the term core benchmarks. By bringing all the core benchmarks together into one section of the Supply Chain Consortium’s database, the Consortium captures key information that organizations need to begin their quest for improvement. Through this second annual Supply Chain Core Benchmarks Report, the Consortium condenses the data and provides a scorecard for performance comparison, which will grow and be enhanced over time.
June 03, 2009
This report covers an in-depth look into global supply chain security.
June 03, 2009
This report covers an in-depth look into global trade compliance.
June 03, 2009
This report covers an in-depth look into global transportation and related supply chain functions.
May 13, 2009
The Distribution Center Operations Report provides an overview of the Supply Chain Consortium’s DC section of the survey database. This report has been structured very differently from past reports, focusing on individual DC functions and breaking down the data by the profiles that make each operation unique. The intent is to provide information about how companies are operating their facilities, not just the data.
May 01, 2009
Over the last 10 years an increasing focus has been placed on manufacturing and sourcing in China. More recently, rising costs have resulted in a greater focus on improving the flow of goods from manufacturers and suppliers in China to improve supply chain performance and reduce costs. This China Hubbing Report provides an overview of the survey responses received by Tompkins Associates in an attempt to demystify the process of designing and implementing a winning strategy for improved supply chain performance in China.
August 01, 2008
This report covers an in-depth look into supplier relationships as well as strategies for effective asian sourcing.
March 20, 2009
This report includes performance metrics and data on truckload, less than truckload (LTL), and parcel carriers. It also sheds light on how Consortium members view intermodal transportation compared to other transportation modes. Although air and ocean freight are viable domestic shipping alternatives, they are covered extensively in the Consortium’s recent International Transportation Report, so they will be outside the scope of this commentary.
December 31, 2008
2008 is shaping up as a year of two distinct halves for the supply chain, each with its own unique set of issues. The seemingly endless discussions about fuel costs and fuel efficiency have given way to talks of recession survival during arguably the largest global economic downturn in the post World War II era. International modes of transportation are among the most vulnerable to both issues. Fortunately, both ocean and air carriers and their customers are taking necessary steps to ensure that acceptable service levels are maintained and that invoices are reasonably reflective of current costs.
Published in 2008
August 26, 2008
Learn more about the Fuel Saving Strategies Report
October 14, 2008
Learn more about the Domestic Transportation Capacity Report
June 06, 2008
Learn more about the Environmental Initiatives Report
April 25, 2008
Learn more about the Reverse Logistics Report
July 09, 2008
Learn more about the Financial Metrics Report
May 28, 2008
Learn more about the Supply Chain Technology Report
May 01, 2008
Learn more about the Direct to Consumer DC Implementations Report
March 31, 2008
Learn more about the Supply Chain Security Report
January 14, 2008
Learn more about the North American Port Operations Report
February 28, 2008
Learn more about the Core Benchmarks Report
December 10, 2008
Learn more about the Supply Chain Planning Report
Published in 2007
February 16, 2007
Learn more about the Peak and Temporary Labor Report
July 27, 2007
Learn more about the Freight Sourcing Report
October 04, 2007
Learn more about the Security Report
December 05, 2007
Learn more about the Transportation Technology Report
February 08, 2007
Learn more about the Supplier Collaboration Report
March 16, 2007
Learn more about the Core Carrier Programs and Strategies Report
May 02, 2007
Learn more about the DC Costs and Performance Metrics Monitoring Report
July 10, 2007
Learn more about the DC Labor Management Report
August 14, 2007
Learn more about the Lead Time Variability and Optimization Report
August 31, 2007
Learn more about the Order Picking Report